FAQ
About the Product
Q: How can I find the right size?
A: Please check our SIZE GUIDE on each product page for detailed sizing information.
Q: Will the color or fit look different from the photos?
A: Slight differences in color, size, or design may occur due to the production process. We appreciate your understanding.
Q: What are the model’s height and weight?
A: Model images are for styling reference only. The fit and appearance may vary slightly depending on the product’s design and specifications. For accurate details, please refer to the individual product images and our SIZE GUIDE.
Q: What is the material and how should I wash the T-shirt?
A: This item is made of 100% cotton.
For best care, please follow these guidelines:
・Turn the T-shirt inside out before washing.
・Use cold or lukewarm water (max 40°C / 104°F).
・Wash on a short cycle (one rinse cycle recommended).
・Use a mild, neutral detergent.
・Use a gentle spin setting when using a washing machine.
・After washing, remove promptly and hang dry in the shade.
For additional care details, please refer to the tag attached to the garment.
Orders & Payment
Q: Can I cancel or change my order?
A: We’re sorry, but we are unable to accept any cancellations, returns, or exchanges (including size changes) due to customer preferences once an order is placed.
Q: Can I receive a receipt or invoice?
A: If you need an official receipt, please write your request in the “Note to Store” section during checkout.
Format:
Receipt name: [Your name], Notes: [Any specific request]
(If no specific instructions are provided, the receipt will be issued under the name of the purchaser and marked “Apparel Purchase.”)
Q: I didn’t receive a confirmation email. What should I do?
A: Your order may not have been completed correctly, or there might be a typo in your email address.
Please also check your spam or junk mail folder, as our emails may be automatically filtered depending on your email settings.
Q: Can I combine multiple orders into one shipment?
A: We’re sorry, but we do not offer a service to combine multiple orders. Thank you for your understanding.
Q: Can I change my payment method after placing an order?
A: Unfortunately, we cannot change the payment method after your order has been completed. Please make sure to confirm your payment option before finalizing your order.
Shipping Information
Q: Which courier do you use for delivery?
A: For domestic orders within Japan, shipments are made via Japan Post (Yu-Pack).
Please note that we are unable to accommodate requests for specific delivery carriers.
Q: How long will it take for my order to arrive?
A: Orders are typically shipped within 5 business days after confirmation.
Delivery times may vary depending on your location.
In some cases, orders may ship as early as the same day they are placed, depending on the time of purchase.
Q: How much is the shipping fee?
A: Shipping fees within Japan are as follows (tax included):
・Hokkaido – 1,240 yen
・Tohoku (Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima) – 880 yen
・Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi) – 880 yen
・Chubu (Niigata, Nagano, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Mie, Gifu) – 880 yen
・Kinki (Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo) – 940 yen
・Chugoku (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane) – 1,040 yen
・Shikoku (Kagawa, Tokushima, Ehime, Kochi) – 1,040 yen
・Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima) – 1,240 yen
・Okinawa – 1,380 yen
Q: Is there a cash-on-delivery (COD) fee for domestic shipping?
A: Yes, for domestic deliveries within Japan, a COD handling fee will be charged based on the total amount of your order (including tax and shipping).
・Up to 30,000 yen – 330 yen
・Up to 100,000 yen – 550 yen
・Up to 200,000 yen – 880 yen
・Up to 300,000 yen – 990 yen
・Up to 500,000 yen – 1,430 yen
Q: How can I check the delivery status of my domestic order?
A: For domestic shipments within Japan, a "Shipping Confirmation" email will be sent once your order has been dispatched.
This email includes a tracking number (inquiry number) you can use to check the status of your delivery.
You can track your order using the tracking number at the following link:
Q: My order hasn’t arrived. What should I do?
A: Orders are usually shipped within 5 business days after confirmation.
Depending on your location and circumstances, delivery may take additional time.
Please first check whether you have received a Shipping Confirmation email.
You can use the tracking number in that email to check the delivery status.
If you did not receive the email or still have concerns, please contact us via the inquiry form with your order number and tracking number, if available.
Returns & Exchanges
Q: What should I do if the item I received is defective or incorrect?
A: If your item is defective, damaged, or incorrect, we will replace it with a new one.
If a replacement is not available, we will issue a refund. Thank you for your understanding.
If you receive a defective or incorrect item, please check our return policy and contact us via the Contact Us page within 7 days of receiving your order.
We will cover the return shipping cost for such cases.
Please note that we are unable to accept any return or exchange requests after 7 days from the delivery date.
We kindly ask that you check the condition of your items as soon as they arrive.
Q: Under what conditions are returns not accepted?
A: We do not accept cancellations, returns, or exchanges (including size changes) due to customer preferences.
If your item is defective, damaged, or incorrect, we will replace it with a new one.
However, even in the case of defects or errors, we cannot accept returns or exchanges if any of the following conditions apply:
・You did not contact us through the Contact Us page within 7 days of receiving the item.
・The item has been used or washed.
・The item has been damaged, stained, or carries odors due to customer handling.
・Accessories or packaging (such as bags or cases) are missing or damaged.
・The purchase receipt or documentation is missing.
Thank you for your understanding.
Q: Can I return an item if the size or image is different from what I expected?
A: We’re sorry, but we do not accept returns or exchanges (including size changes) due to customer preferences or perception differences.
Q: How do I request a return or exchange?
A: Please check our return policy, then contact us via the Contact Us page within 7 days of receiving your order.
We will cover the return shipping cost in applicable cases.
Please note that we are unable to accept returns or exchanges after 7 days from the delivery date.
We recommend checking the condition of your items promptly upon arrival.
Membership & Account
Q: What should I do if I forgot my password?
A: On the login screen, click “Forgot your password?” to receive a password reset email.
Follow the instructions in the email to reset your password.
Q: How can I update my account information?
A: You can update your information from the “Account” page under the details section.
Others
Q: Do you offer gift wrapping?
A: We’re sorry, but gift wrapping is not available at this time.
Q: Can I pick up my order at a physical store?
A: Yes, in-store pickup is available.
Q: Are the same products available at physical stores?
A: Yes, the same products are carried at our physical locations.
For stock availability, please contact the store directly.
Q: What if my question isn’t listed in the FAQ?
A: Please contact us through the inquiry form for any questions not covered here.